Introduction
Reliance Estates (Leigh) Limited takes the protection of personal information seriously.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We aim to collect only the information reasonably required to provide our services, meet our legal and regulatory obligations and operate our business appropriately.
This page is a summary. Our Privacy Policy remains the primary detailed explanation of how we process personal information.
Our data protection principles
01
Lawful & transparent
We aim to be clear about what information we collect, why we need it and how it will be used.
02
Purpose-led
Personal information should only be used for appropriate and specified purposes.
03
Only what we need
We aim to collect information that is relevant and proportionate to the service being provided.
04
Accurate
Where appropriate, we take reasonable steps to ensure information held about individuals remains accurate and up to date.
05
Kept for an appropriate period
Personal information should not be retained indefinitely. Retention periods are determined by the nature of the information, the services provided and applicable legal or regulatory requirements.
06
Kept secure
We use appropriate organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access or disclosure.
Your data protection rights
Depending on the circumstances, individuals may have rights including the right to:
- request access to their personal information;
- request correction of inaccurate information;
- request deletion in certain circumstances;
- request restriction of processing;
- object to certain uses of their information;
- request certain information in a portable format; and
- withdraw consent where processing is based on consent.
Not every right applies in every situation.
Requesting your information
If you would like to request access to personal information held by Reliance Estates, or exercise another applicable data protection right, please contact:
Reliance Estates (Leigh) Limited
Email: info@relianceestates.co.uk
Telephone: 01702 483869
Suggested email subject line: Data protection request
There is no standard charge for making a data protection request. We may need to confirm your identity before responding.
How we use information
Reliance Estates may process personal information in connection with activities including:
- property sales;
- lettings;
- property management;
- tenant applications;
- referencing;
- Right to Rent checks;
- valuations;
- viewings;
- landlord administration;
- rent collection;
- maintenance;
- complaints;
- legal and regulatory requirements;
- website enquiries; and
- customer communications.
Full details are available in our Privacy Policy.
Read our Privacy Policy →Data security & incidents
Reliance Estates takes reasonable steps to protect the personal information in its possession.
If we become aware of a personal data incident, we will assess the circumstances and take the appropriate steps required under applicable data protection law.
Where legally required, this may include notifying the Information Commissioner’s Office and affected individuals.
Information Commissioner’s Office
If you have concerns about how Reliance Estates has handled your personal information, we would ask that you contact us first so we have an opportunity to investigate.
You may also have the right to raise a concern with the Information Commissioner’s Office.
Telephone: 0303 123 1113
Website: ico.org.uk
Data protection concerns are separate from Reliance Estates’ general Complaints Procedure and Property Redress Scheme process.
Property built on trust.
That includes the way we handle your information.